Terms & Conditions
Terms of agreement
TERMS & CONDITIONS FOR CONSUMERS 2020-2021
The following terms and conditions shall be applied for Safaris, Activities and programmes offered and delivered during all seasons by Eanan Oy Programmes, Safaris and Activities in following destinations: Levi and any other area of where the services are delivered.
SERVICES AND PRICES
The prices and the services offered and to be delivered by Eanan under these Terms & Conditions for Eanan Programmes, Safaris and Activities are set out in the Bokun webstore on our website eananlevi.com. The given prices include VAT according to the Taxation Laws and Regulations of Finland. Eanan reserves the right to change the prices in case of any unforeseen increases in costs (including but not limited to taxes, fuel prices etc.) beyond the control of Eanan Oy.
Reservation received by Eanan is considered as confirmed upon reservation confirmation sent by Eanan to the consumer. Payment options will be presented in our webstore and in case of reservations made on the spot, via email or by phone, during the booking process.
CANCELLATION TERMS (COVID UPDATED)
Rescheduling your reservation cancellation terms and conditions apply for the first booking dates. After rescheduling, both parts must come to an agreement via email.
If you have to cancel due to Covid-19 pandemic we will only charge 20% from the booking so that money can be used for the next booking as a gift card. (This 20% will be back to you after your country of residency is allowed to come to Lapland.) This gift card is valid for 24 months to use. We will use this 20% for office fees and animal welfare for our farm. We will need a proof from the customer that the cancellation is due to the covid-19 pandemic as borders close, sickness, new borders rules aren’t possible to apply, etc.
In case of cancellation for other reasons than Covid-19 pandemic:
· If cancelled more than 7 days prior to the arrival date a cancellation fee 25% will be charged.
· If cancelled within 7 days or less prior to the arrival date or in case of no-show, 100% of the total amount will be charged.
· If cancelled less than 24 hours after the booking is made, the total amount will be refunded, however, if the booking is made 7 days or less prior to arrival the booking is non-refundable.
EANAN reserves the right to cancel the booking due to unfavourable circumstances. These include, but are not limited to, weather conditions, fire, war, riot, terrorism, government action, strike, and all similar events outside our control which prevent or affect our contractual obligation. Where such circumstances occur, the company will not be liable to pay any refund or compensation but will try to move for the next few days the safaris in these cases.
If you suffer a disease or injury before traveling to Levi or in your time visiting Levi, we will need to receive a medical proof why you cannot come to the safari. If you get sick but cannot get the proof, the booking is refundable following the previous cancellation terms. Please notify us immediately if this happens. Where such circumstances occur, the company will not be liable to pay any refund or compensation for the rest of the people booked.
For cancellations, please contact firstname.lastname@example.org and refer to your booking number. Or call (+358) 407555542 (Victor) or (+358) 442449583 (Janita).
All changes or alterations to be made to the reservation shall be made in writing. The requested changes are subject to the written approval of Eanan Oy.
For children of age 4-12 years Eanan will apply special child rates. Children over 160 cm attending a sleigh ride in our covered sledges is counted as one adult.
We do not take pregnant women to the snowmobile or the sledge pulled by the snowmobile as the vibrations and exhaust fumes may be harmful. We do not take pregnant women in a sledge pulled by the huskies as the vibrations may be harmful. If the programmes, safaris or activities require special organisation (e.g. additional transport), Eanan shall not be responsible for the possible extra costs.
All animals used in the Services (reindeer and husky programs) are trained as far as possible for the activity. However, behaviour of animals can never be fully predicted and therefore, in order to reduce risks, given safety and other instructions have to be obeyed.
SAFE EXPERIENCES WITH EANAN TOURS
The coronavirus pandemic has changed the way we encounter people and have experiences. We are proud of the fact that the unique northern nature that surrounds our locations offers a clean, safe and incomparable environment for our guests to enjoy. In addition to these pure nature experiences, we also want to guarantee the safety of our guests and employees with various measures:
· HAND SANITIZING
Hand sanitiser is easily accessible for both customers and employees. Hand sanitiser stations are available in all locations.
· SAFETY DISTANCE
We keep a safe distance (1–2 metres) from customers and employees and make sure to keep it. We ensure this also by instructing customers with various reminder signs and during service situations.
· FACE MASK REQUIREMENT
When safety distance is not possible to keep, all of our employees are using PPE masks. During these situations, f.e. during transfers and safari clothing situations, we also highly recommend our customers to use PPE masks.
· PRIVATE SAFARIS
Now the majority of our excursions are bookable also privately. Only you, your family and our guide during the excursion.
· EQUIPMENT AND CLOTHING DISINFECTING
We have identified possible risks and planned the most effective ways to minimise them. We disinfect the rental equipment and clothing after every use.
· EXCLUSIVE WILDERNESS LOCATIONS
We have enhanced cleaning and disinfecting of all the premises we use, also in our private cabins and kota’s. On top of that, we only serve one group at the time and have increased the space between seating.
· HEALTHY GUESTS
We want to secure the health of all our guests and employees, so please do not visit our excursions or facilities if you have coronavirus-related symptoms. Let us know immediately to come with a solution for your booking.